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Your cy888 account wallet handles deposits and withdrawals through Upay and Bank Transfer — the two verified rails we keep active for Bangladesh. Open the banking section from your account dashboard to see the payment options, current limits and verification fields shown there.
Adding funds starts from the deposit counter inside your signed-in account. We support Upay and Bank Transfer as the active deposit rails for Bangladesh — select the one that matches your wallet or bank. Enter the amount that falls within the range shown on the deposit screen, then confirm the transfer from your wallet or bank app. Your balance updates once the transaction clears on our end. If the screen shows a reference code, keep it — you will need it if you contact support about that deposit. Do not close the confirmation page before the status updates, as this can make it harder to trace the transaction later. All fields and limits shown in the deposit counter are the ones that apply to your account at that moment.
Log in and navigate to the banking section of your account. The deposit counter lists the payment methods currently active for your account.
Select the rail that matches how you want to send funds. Each option shows the account details or wallet address to send to.
Type the amount within the range shown on screen, then complete the transfer from your Upay wallet or bank. Keep the reference number the screen displays.
Once the transfer clears, your cy888 balance updates. If it does not reflect after the expected window, use the support path in your account to raise it.
Withdrawals follow a similar path to deposits but run in reverse — you tell us where to send the funds and we process the transfer to your nominated Upay account or bank. Open the withdrawal section from your account dashboard. The screen shows the methods available to you, the minimum and maximum amounts for that method, and any verification step your account requires before the withdrawal can proceed. Complete those fields exactly as shown; incomplete or mismatched details are the most common reason a withdrawal is held. Once submitted, the status appears in your transaction history. We do not publish fixed processing windows because transfer times depend on the receiving bank or wallet — check the status label in your account history rather than waiting for a set time to pass.
From your signed-in account, go to the banking area and select the withdrawal option. The screen lists the payout methods available for your account.
Choose Upay or Bank Transfer. Enter the wallet number or bank account details exactly as they appear on your registered account.
Type the withdrawal amount within the range shown. If your account requires a verification step before release, complete the fields the screen presents.
After submitting, the withdrawal appears in your transaction history with a status label. Use the support path in your account if the status does not update as expected.
Before your first withdrawal — and sometimes before a deposit above a certain threshold — your account may prompt you to complete a verification step. The fields and documents required are shown directly in your account area; we do not publish a fixed document list here because the fields presented depend on your account status at that point. Work through only what the screen asks for. Submitting documents that were not requested does not speed up the process and can create confusion. If a field is unclear, the support path inside your account is the right place to ask — our team can tell you exactly what is needed for your specific account.
Your account shows exactly which fields need to be filled. Work through them in order and submit only what is requested — do not add unrequested documents.
After submitting, the verification status updates in your account area. You do not need to contact support unless the status stays pending beyond what the screen indicates.
If a field is unclear or a document is rejected, open the support route shown in your account. The team can clarify what your specific account requires.
The name, phone number and wallet details on your cy888 account should match the ones on the payment method you use. Mismatches are the most common cause of verification delays.
We keep two payment rails active for Bangladesh accounts. Both are available from the banking section of your signed-in account.
Send and receive funds directly through your Upay mobile wallet. Select Upay in the deposit or withdrawal counter and follow the wallet steps shown.
Use a local bank account to deposit or withdraw. Enter your bank details in the banking section and follow the reference instructions on screen.
Every deposit and withdrawal you make through cy888 appears in your account transaction history with a status label and a reference detail. If a transfer shows in your Upay or bank history but not yet in your cy888 account, the reference number is the key to tracing it — keep it until the status resolves.
Every transaction generates a reference code shown on the confirmation screen. Save this code from your wallet or bank transfer record — it is what support needs to locate a specific transaction.
Your cy888 transaction history shows a status for each entry: pending, completed or flagged. A pending status means the transfer is still being matched; completed means the balance has updated.
Open the transaction history section inside your signed-in account to see a full list of deposits and withdrawals. Each entry shows the method used, the amount and the current status.
Hold onto your Upay transfer confirmation or bank receipt until the matching cy888 transaction shows as completed. If you need to raise a dispute, this is the document support will ask for.
Your cy888 account and banking activity are protected through a combination of domain verification, identity matching and a direct support path. Check these points before you transact.
Always access your account through cy888. Bookmark the address directly rather than following links in messages. Any page asking for your login outside this domain is not us.
Your account name and the name on your payment method must match. We check this during withdrawal processing — mismatches cause holds that only the account holder can resolve through the verification step.
Only use a Upay wallet or bank account registered in your own name. Transactions from third-party wallets are flagged during processing and may require additional account review before they clear.
The support route inside your signed-in account is the channel to use for any transaction question. Do not share account details or transaction references through external chat apps or social media.
Answers to the questions we hear most about deposits, withdrawals and account verification.
Upay and Bank Transfer are the two active deposit methods for Bangladesh accounts. Both appear in the deposit counter once you are signed in. Select the one that matches your wallet or bank and follow the steps shown on screen.
Your account balance updates once the transfer clears on our end. Check the transaction history section in your account for the status label. If it stays pending longer than expected, use the in-account support path with your transfer reference number.
Your account may prompt a verification step before the first withdrawal. The fields required are shown in your account area — work through only what the screen asks for. Once the status updates to verified, your withdrawal proceeds normally.
Your withdrawal method should match the payment details registered on your account. Using a different wallet or bank account may trigger a review. Update your account payment details first, then submit the withdrawal through the banking section.
Keep the reference number from your Upay or bank transfer confirmation. Open the support route inside your signed-in account and provide that reference. Support can trace the transaction using that detail and update the status for you.
The minimum and maximum amounts for each method are shown on the deposit and withdrawal screens inside your account. These figures reflect your current account status and the method selected — we do not publish fixed amounts here as they can vary.